Returns:

1. Pre-conditions for returns & exchanges 

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company. 

Please note: 

1. All sales are final and we have a NO REFUND POLICY.
2. Exchanges are only allowed for pieces sold from available stock. Any product(s) sourced especially for you will not be applicable for exchanges.

If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase. 

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort. 

All store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below:  

Contact Lenses 

The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with. 

Sunglasses & Frames 

1. i. Must be in an unused and unworn condition. 
2. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request

iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition 

 2.What is the process of returning my product? 

i. Please write to us at  prismeyecare.work@gmail.com or Whatsapp us at +919164203360 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.   

ii. Once you hear back from us, please ship the product to the address mentioned by us.  Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice.. Kindly note, we do not accept any returns at our stores for products bought online. 

iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check 

3-I received a damaged product, what do I do?

Oh no, that shouldn’t have happened as we take extra care with our packaging!

However, we understand there can always be exceptions.

To facilitate your claim further, we will require video proof of you opening the parcel along with pictures highlighting the defect(s). The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please write to us at prismeyecare.work@gmail.com or call us at +91 9164203360 with your order number and the above information.

Once all details are verified, our customer service representative will get in touch with you with the next steps.

4-I received an incorrect product, what do I do?

We apologise for this inconvenience.

We do have a stringent process of quality check and such situations do not usually arise.

We will require video proof of you opening the parcel, visibly showing all the contents that came out of it. The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please write to us at prismeyecare.work@gmail.com or call us at +919164203360 with your order number and the above information.

Once all details are verified, our customer service representative will arrange for the incorrect order to be picked and replace it with the correct order within 15 days.

5-What If I want to return my product after 7 days of receipt?

Unfortunately, we do not accept returns after 7 days of receipt to the receipt's address.