Domestic Shipping-

1.How much does shipping cost?

We offer FREE standard shipping (7 - 10 working days for delivery) across India. Your product will generally be shipped via either Bluedart, Delhivery, FedEx, DTDC or Indiapost (at the discretion of Prism Eye Care).

We also offer express shipping (3 - 5 business days for delivery), at an additional charge of Rs.400.

 2.How much time will it take to ship my order?

With Standard shipping, you can expect the following dispatch timelines.

Contact Lenses

Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.

Sunglasses & Eyeglasses

Will be shipped within 2 - 3 business days of receipt of order.

Gift Cards

Gift Cards will be delivered via e-mail the same day you purchase them.

Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact.

In case your order is being significantly delayed, we shall keep you informed.

3.In how much time will I receive my order after you ship it?

You will receive an intimation along with a tracking number once your product has been shipped

Within Bangalore – You should generally receive your product within 1 – 3 business days of it being shipped.

Outside Bangalore – You should generally receive your product within 3 – 6 business days of it being shipped

In case your order deliveries are being delayed beyond these general timelines, we shall keep you informed. Please note, delays may occur due to events that are out of our control such as weather, holidays etc. If this happens, we will not be able to refund the express shipping charges (if any).

4-I wasn’t there to receive the delivery of my product. What happens now?

If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed.

5-Our responsibility

Please note, we are not responsible for products lost / stolen once they have been declared as successfully delivered by our logistics partners to your shipping address.

Inter-National Shipping-

1.How much does shipping cost? 

For international orders over INR 20,000, we currently offer FREE shipping. 

For order values under INR 20,000 there is a standard shipping rate of INR 3,500. 

We use DHL Express to ship our international orders. In the case DHL doesn't service a particular zip code, we use the next best alternative. 

2.Is my international order applicable for exchange or return?

No, unfortunately, due to higher shipping expenses and custom duties applicable on any inward shipment to India, we currently DO NOT accept any returns or exchanges.

3.In how much time will I receive my order after you ship it?

You can expect the following dispatch timelines.

Contact Lenses 

Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch. 

Sunglasses & Eyeglasses

Will be shipped within 2 - 3 business days of receipt of order. 

Gift Cards 

Gift Cards will be delivered via e-mail the same day you purchase them. 

Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact. 

In case your order is being significantly delayed, we shall keep you informed

You will receive an intimation along with a tracking no. once your product has been shipped.

4. I wasn’t there to receive the delivery of my product. What happens now? 

If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed. 

5.Will I be charged any duties or taxes at customs?